PRIVACY POLICY - MasteringOnline.net

1. Data controller

MasteringOnline.net is the data controller for personal data processed through this site and the mastering application.

Contact for privacy questions: privacy@masteringonline.net

2. Personal data we collect

We collect information when you sign in, subscribe or pay for a plan, upload audio for processing, contact support, or interact with our site/app (including through cookies depending on your choices).

2.1 Account and identity (login)

Google OAuth profile information such as email, name, avatar, and Google ID.

We do not store passwords.

2.2 Usage data (analytics)

If you consent to analytics cookies, we collect anonymized or aggregated usage events (for example, page views and feature usage).

2.3 Billing and subscription data

Stripe customer ID, subscription status, payment status, and invoice/receipt-related information.

We do not store card details. Payment card data is handled by Stripe.

2.4 Uploads and processing data

Audio files you upload for mastering.

Identifiers and processing status required to provide the result.

2.5 Technical logs

Technical data for reliability and security, such as timestamps, IP address, user agent, error/security events, and device/browser information.

We may receive approximate location information if enabled by your device or browser settings.

3. How we use data (purposes and legal bases)

3.1 Provide the Service (contract)

To authenticate you, run mastering, deliver output files, and provide core app functionality.

Legal basis: performance of a contract.

3.2 Billing and subscriptions (contract)

To manage subscriptions and payments via Stripe.

Legal basis: performance of a contract.

3.3 Security and abuse prevention (legitimate interests)

To protect accounts, prevent fraud/abuse, and secure our infrastructure.

Legal basis: legitimate interests.

3.4 Analytics (consent)

To understand aggregated usage and improve the Service.

Legal basis: your consent (withdrawable via cookie settings).

3.5 Service communications (contract and/or legitimate interests)

To send important notices about your account, billing, and Service changes.

Legal basis: performance of a contract and/or legitimate interests.

4. Cookies and similar technologies

We use cookies to operate the site and, if you choose, for analytics and marketing.

4.1 Necessary cookies (required)

Used for login sessions, security, and core site/app operation.

These cannot be disabled without breaking essential functionality.

4.2 Analytics cookies (optional)

Used to understand usage and improve the Service.

Enabled only if you consent.

4.3 Preferences cookies (optional)

Used to remember settings like language and display preferences.

4.4 Marketing cookies (optional)

Used to measure campaign performance, build audiences, and show more relevant ads.

Enabled only if you consent.

We may use Google Tag Manager to run marketing tags such as Google Ads conversion tracking and remarketing.

You can manage your choices through the cookie banner and the "Cookie settings" link/button in the footer.

If you are a California resident, you can opt out of marketing/advertising cookies and tags via the "Do Not Sell or Share My Personal Information" link in the footer.

You can also manage cookies through your browser settings. If you disable necessary cookies, parts of the Service may not function properly.

5. Sharing with third parties

Google: OAuth login; if you consent, analytics and marketing tags may be delivered via Google Tag Manager (for example Google Analytics and Google Ads).

Stripe: payment processing, subscription management. Card data is handled by Stripe.

Hosting and storage providers: infrastructure needed to run the Service and process audio files.

6. International data transfers

Data may be processed in the EU and other regions where our hosting and providers operate. When required, we use appropriate safeguards for transfers as required by applicable law.

7. Retention

We keep personal data only as long as necessary for the purposes described in this Policy, then delete or anonymize it.

7.1 Uploads

Source and mastered files are removed automatically after delivery (or within a short technical delay if needed).

7.2 Account data

Kept while you maintain an account. You can request deletion by contacting privacy@masteringonline.net.

7.3 Technical logs

Kept only as long as needed for reliability, diagnostics, and security, then deleted or rotated.

7.4 Billing records

Kept only as needed for billing, resolving disputes, and meeting applicable legal obligations.

8. Security

We use reasonable technical and organizational measures such as HTTPS, access controls, and monitoring to protect data, but no online service can promise absolute security against intentional attacks or security failures.

9. Your rights

Depending on your location, you may have rights to access, correct, delete, or export your data, and to withdraw consent (for analytics/marketing cookies).

To exercise your rights, contact: privacy@masteringonline.net

We may ask for verification to protect your account.

10. Children

The Service is not directed to children under 16. If you believe a child provided personal data, contact us to remove it.

11. Changes

We may update this Policy. Material changes will be communicated through the site or by email when appropriate.

12. Contact

Privacy questions: privacy@masteringonline.net